Refund policy

Refund & Return Policy

Thank you for choosing evrwav. We are committed to creating high-quality digital products and carefully crafted physical products for musicians, creators, and performers.

Due to the nature of our products, our refund and return policy varies depending on the type of product purchased.

Digital Products

All digital products, including sound packs, Ableton instruments, sample libraries, templates, and downloadable files, are non-refundable once the purchase has been completed and the product has been delivered.

Because digital products can be accessed immediately after purchase, they cannot be returned or exchanged.

If you experience an issue with your digital product, such as a corrupted file, missing files, incorrect product delivery, or a technical issue preventing you from accessing or using the product, please contact us at support@evrwav.com and we will work with you to resolve the issue.

Refunds may be considered in cases involving duplicate purchases or errors on our part.

Physical Products

Certain physical products, including custom-made or made-to-order items, are created specifically for each customer. Because of this, custom and made-to-order products are not eligible for returns or refunds unless the product arrives damaged or has a manufacturing defect.

Some evrwav physical products are manufactured using high-quality 3D printing processes. Due to the nature of 3D printing, minor variations in surface texture, layer lines, small cosmetic inconsistencies, or slight differences between individual prints may occur. These variations are a normal characteristic of the manufacturing process and do not affect the functionality, strength, or intended performance of the product.

Each product is carefully inspected before shipment to ensure it meets evrwav’s quality standards. We do our best to deliver products that are both functional and visually consistent, while recognizing that small variations are part of the unique nature of 3D printed manufacturing.

If your physical product arrives damaged, defective, or has an issue that affects its intended functionality, please contact us within 7 days of delivery with your order information and photos of the issue. We will review the situation and determine the best resolution, which may include repair, replacement, or another appropriate solution.

Order Cancellations

Orders for physical products may be cancelled within 24 hours of purchase, provided that production has not already started.

Once production or customization has begun, the order cannot be cancelled or refunded.

Exchanges

At this time, evrwav does not offer exchanges unless a product arrives damaged, defective, or an error was made during fulfillment.

Contact Us

If you have any questions or concerns regarding your order, please contact us at support@evrwav.com. We are always happy to help and will do our best to resolve any issues.

Thank you for supporting evrwav.